The Smith Company Uses After-Sale Interviews with Its Customers to Examine

question 17

True/False

The Smith Company uses after-sale interviews with its customers to examine how well the customers were served by the sales force and service staff of the company. When the Smith Company follows this procedure, the company is attempting to use feedback as a means to improve communications.

---

Definitions:

Loses Appetite

The reduction or loss of desire to eat, which can be caused by psychological factors, illness, or other conditions.

Reuptake

The process by which neurotransmitters released into the synaptic gap are absorbed back into the presynaptic neuron, terminating the neurotransmitter's action.

Dopamine

A neurotransmitter important for feeling pleasure and regulating mood, motivation, and reward.

Norepinephrine

A neurotransmitter and hormone involved in the body's fight or flight response, influencing attention, heart rate, and blood pressure.