Emotional Dissonance Occurs When

question 260

Multiple Choice

Emotional dissonance occurs when

• A)we work with someone who has high emotional intelligence.
• B)either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.
• C)we experience conflict between the required emotions and our true emotions.
• D)job satisfaction is at the same level as organizational commitment.
• E)there are no known emotional display rules for a particular situation.

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Definitions:

Openness

A personality trait that involves the appreciation for art, emotion, adventure, unusual ideas, and variety of experience.

Conscientiousness

A personality trait characterized by organization, dependability, and a strong sense of duty.

Agreeableness

Refers to a personality trait characterized by warmth, kindness, cooperation, and a tendency to avoid conflict.

Extraversion

A personality trait characterized by outgoingness, high energy, and sociability.