________ Means That Services Cannot Be Seen, Tasted, Felt, Heard

question 143

Multiple Choice

________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.

• A) Service inseparability
• B) Service variability
• C) Service intangibility
• D) Service perishability
• E) Service heterogeneity

Recognize how emotional labor requirements differ among jobs and the potential outcomes on employee well-being.

Grasp the four dimensions of emotional intelligence and the possibility of its development over time.

Identify the factors contributing to job satisfaction and how they influence employee performance and organizational outcomes.

Differentiate between the types of organizational commitment and understand their implications on employee behavior.

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Definitions:

Substance Abuse

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs.

Employee Assistance

Services provided by an employer to help employees deal with personal problems that might adversely impact their work performance or well-being.

Benefit Audits

The evaluation of benefit plans to ensure they are being administered correctly, are compliant with regulations, and are meeting the needs of employees.

Inefficiencies

The lack of effectiveness or productivity in performing tasks, often leading to wasted resources or time.