________ Consists of Processes and Technologies That Supply Customers with Information

question 39

Multiple Choice

________ consists of processes and technologies that supply customers with information about postsale activities, including installation, repair, replacement, and replenishment, and technical expertise pertaining to products.

• A) Time management software
• B) Customer service and support automation
• C) Sales force automation
• D) Warranty software
• E) Marketing automation

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Definitions:

Durable Power of Attorney

A legal document that grants an individual the authority to act on another person's behalf in legal and financial matters, even if the grantor becomes incapacitated.

Health-Care Power of Attorney

A legal document allowing an individual to appoint someone else to make medical decisions on their behalf if they become incapacitated.

Constructive Trust

A remedy imposed by a court recognizing a person’s right to ownership of property because of fairness, even though legal title is held by someone else.

Living Will

A living will is a legal document that outlines an individual's wishes regarding medical treatment in circumstances where they are unable to communicate those desires themselves.