In a Situation in Which the Customer May Not Be

question 74

Multiple Choice

In a situation in which the customer may not be fully aware of a problem,the salesperson will most likely need to:

• A)recommend another source
• B)ask more probing questions
• C)end the sales call and ask for another meeting
• D)recommend a configured solution immediately
• E)define the problem and recommend the solution

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Definitions:

Fibrocartilage

A type of tough, dense cartilage that contains fibrous bundles of collagen, such as that found in intervertebral discs and the menisci of the knee.

Respiratory Zone

The region of the respiratory system where gas exchange occurs, including the alveolar ducts and alveoli.

Epiglottis

A leaf-shaped flap of cartilage located behind the tongue, at the top of the larynx, functioning to prevent food and drink from entering the windpipe during swallowing.

Aggregate Plan

A strategic level plan for production, inventory, and workforce levels, aiming to balance demand and supply in the medium term.