When a Customer Service Problem Requires an Apology,a Salesperson Should

question 61

Multiple Choice

When a customer service problem requires an apology,a salesperson should most likely:

• A)delegate the task to a customer service representative
• B)write and send a thoughtful,hand-written letter
• C)send a prompt e-mail to the customer
• D)send a text message to the customer
• E)call the customer personally

---

Definitions:

Keynesian Analysis

An economic theory proposing that government intervention can help stabilize the economy through spending and tax policies.

Aggregate Demand

The total demand for all goods and services in an economy at different price levels, within a given time period.

Tax Cuts

Reduction in tax rates intended to stimulate economic activity or achieve other policy goals.

Government Purchases

Spending on goods and services by local, state, and federal governments