Anne,a Sales Representative for a Software Firm,is Heading to Europe

question 54

Multiple Choice

Anne,a sales representative for a software firm,is heading to Europe for a sales presentation. Anne is unsure about the practice of gift giving and wants to make sure that she is perceived as ethical by the other firm. Which of the following should Anne LEAST likely do in this situation?

• A)Check the company policy about gift giving.
• B)Ensure that the gift is a small,thoughtful token.
• C)Give the gift before doing any business with the customer.
• D)Avoid giving the impression of buying the customer's favor.
• E)Ensure that the customer views the gift as a gesture of goodwill.

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Definitions:

Valerian

A herb often used in alternative medicine as a sedative and sleep aid.

Indirect Format

A communication method where the main point is not presented directly at the beginning but rather unfolded throughout the message, often used for sensitive or complex subjects.

Negative Feelings

Emotions that cause distress or unhappiness, such as sadness, anger, or fear.

Bad News

Information that is unwelcome, disappointing, or negative, often requiring careful communication.