If a Customer Needs a Solution the Salesperson Does Not

question 9

Multiple Choice

If a customer needs a solution the salesperson does not have available,recommending a competing company's solution will most likely:

• A)increase the customer's trust in the salesperson
• B)destroy the customer's relationship with the salesperson
• C)lead to a joint partnership between the two firms
• D)persuade the customer to buy the salesperson's solution
• E)reinforce the need to engage in more transactional sales

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Definitions:

Workforce Entry

The act or process of starting to participate in the labor market by seeking, obtaining, and beginning a new job or career.

Higher Education

Education provided by universities and colleges, usually following the completion of secondary education, leading to degrees and other qualifications.

Gestational Surrogacy

Occurs when the sperm and the egg from the couple seeking surrogacy is fertilized through in vitro fertilization and implanted into the surrogate, making the child biologically related to both parents but not the surrogate.

Traditional Surrogacy

Occurs when the surrogate’s egg is fertilized by the father’s sperm, making the child biologically related to the father and the surrogate.