Helena Finds the Approach Very Important

question 44

Multiple Choice

Helena finds the approach very important.She wants to satisfy three main objectives.First,is to build rapport with the customer; second,is to capture the prospect's full attention; and third,is to:

• A)change the customer's behaviour.
• B)ask for a referral.
• C)involve the prospect in a sales demonstration.
• D)close more sales.
• E)make a transition to the need discovery stage of the sales presentation.

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Definitions:

Warranty Disclaimers

Statements that limit or exclude the seller's liability for certain defects or failures in products or services.

Stolen Goods

Items that have been taken without permission or legal right, typically with the intent to keep or sell them.

Implied Warranty of Fitness

A legal assumption that a sold good or service is suitable for a particular purpose, as might reasonably be inferred by the buyer from the nature of the product or service.

Magnuson-Moss Warranty Act

A U.S. federal law established to protect consumers from deceptive warranty practices, ensuring warranties on consumer products are clear and fair.