The Responsibility for Entering Customer Information and Contact Records into the CRM

question 17

Multiple Choice

The responsibility for entering customer information and contact records into the CRM database usually belongs to:

• A)the customer
• B)the office manager
• C)the data entry clerk
• D)the sales manager
• E)the salesperson

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Definitions:

Federal Trade Commission

A U.S. federal agency tasked with consumer protection and the prevention of anti-competitive business practices.

Sherman Act

A landmark federal statute in the antitrust law of the United States, passed in 1890, which prohibits monopolistic practices and promotes competition.

Justice Department

A government department responsible for the enforcement of the law and administration of justice, primarily at a federal level.

American Hospital Supply

A company that historically specialized in supplying products and services to hospitals and healthcare facilities.