If a Customer Becomes Used to the High Quality of Service

question 6

Multiple Choice

If a customer becomes used to the high quality of service and begins to view the service as a commodity,a salesperson should:

• A)periodically remind the customer of the value added by the service
• B)ask the customer to switch to another provider
• C)give the customer a price discount
• D)perform a persuasive presentation
• E)reinforce the customer's loyalty with presents

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Definitions:

Revised Secularization Thesis

An updated version of the secularization theory that suggests while religious institutions may lose social significance, personal spirituality or belief may not necessarily decline.

Sacred and Profane

Refer to categories within sociology that distinguish between the holy, spiritual, or religious (sacred) and the secular, everyday, or non-religious (profane).

Émile Durkheim

A French sociologist, one of the founding figures of sociology, known for his studies on social solidarity, religion, and the division of labor in society.

Stanley Cup

The championship trophy awarded annually to the National Hockey League (NHL) playoff winner.