Victor Craig Is Sales Director for a Software Company Selling

question 4

Multiple Choice

Victor Craig is sales director for a software company selling diagnostic software to automotive repair shops all across the country.He has been with the company for 14 months and manages a staff of six sales representatives,as well as covering a four-state territory himself.
One Monday the CEO of the company calls Victor into his office and tells him that management is dissatisfied with his performance as sales director,and that they are giving him 90 days to turn his performance around or he will be fired.
-Management sends Victor to a workshop about coaching employees to success.Victor learns new information in this workshop.He had thought he was helping employees increase their skills,but in this workshop he discovers that in order to help an employee increase their skills:

• A)he must be able to appeal to the employee's emotional side
• B)he must be able to execute those skills perfectly himself
• C)the employee must have direct financial motivation for changing
• D)the employee must have the same communications style Victor has
• E)the employee needs to acknowledge that they need help and commit to improving their skills

Distinguish between formal and informal communication channels in an organization.

Learn the appropriate use of e-mail in organizational communication along with guidelines for its effective use.

Identify the continuous loop of communication and understand the barriers that may interrupt this loop.

Recognize potential problems in digital communication such as blogging, and how they can be mitigated.

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Definitions:

Junk Computer Parts

Discarded or obsolete components of computers that are no longer usable or needed for their original purpose.

Surge Pricing

A dynamic pricing strategy where prices are increased due to higher demand.

Demand Increase

A rise in the quantity of goods or services that consumers are willing and able to purchase at a given price.

Busy Times

Periods where demand for products or services significantly exceeds the usual levels, often leading to strain on resources.