Having a Relationship Orientation Is Critical to Developing a Customer-Relating

question 3

True/False

Having a relationship orientation is critical to developing a customer-relating capability.

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Definitions:

Human Factors Psychology

A branch of psychology focused on optimizing human interaction with systems and products to improve safety, efficiency, and usability.

360-Degree Feedback

A performance appraisal method where employees are evaluated by their peers, subordinates, supervisors, and sometimes clients, providing a comprehensive view of their performance.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, emphasizing the idea that behavior is influenced by consequences.

Implementation Intentions

A self-regulatory strategy in the form of an "if-then plan" that can lead to better goal attainment, as well as help in habit and behavior modification.