In the Context of Service Quality, the Dimension of Reliability

question 31

Multiple Choice

In the context of service quality, the dimension of reliability refers to the:

• A)willingness of service providers to help customers and provide prompt service.
• B)knowledge of and courtesy by employees and their ability to convey trust and confidence.
• C)ability to perform a service dependably and accurately.
• D)caring, individualized attention provided to customers.
• E)appearance of physical facilities, personnel, and communication materials of service.

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Definitions:

Semiannual Interest

Interest that is calculated and paid twice a year, often used in the context of bonds and loans.

Issuance

The process of distributing new securities, such as stocks or bonds, to investors by a corporation or government.

Interest Expense

The amount of interest payable on any borrowings, such as loans, bonds, or credit lines, within a specific timeframe.

Face Value

The nominal value printed on a financial instrument, such as a bond or stock certificate, representing its value at issuance or maturity.