To Deliver Consistently High-Quality Service, Firms Should Allow Service Quality

question 5

True/False

To deliver consistently high-quality service, firms should allow service quality goals to be general to accommodate various needs of consumers.

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Definitions:

Continuous Improvement

An ongoing effort to improve products, services, or processes by making incremental improvements over time.

Bottlenecks

Points of congestion or obstruction in a system that significantly delay or impede its overall function or efficiency.

Customer Value

The understanding of a product or service's value to a customer compared to other available options.

Profitability

The ability of a business to earn a profit, reflected in the difference between its revenue and expenses.