Some Consumers Get Very Upset When They Receive Bad Food

question 95

Multiple Choice

Some consumers get very upset when they receive bad food in a restaurant and lose control by yelling at the server and demanding to see the manager. Which type of emotional awareness are these people lacking?

• A) emotional tolerance
• B) emotional contagion
• C) emotional intelligence
• D) emotional regulation

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Definitions:

Demand Characteristics

Cues in an experimental environment that suggest to participants what behavior is expected or desired by the researcher.

Obviously Correct

A term indicating that something is clearly right or true, leaving no room for doubt or debate.

Frequency Distributions

A statistical representation, often visual, that displays the number of occurrences of each distinct value of a variable.

Designated Categories

Predefined classifications or groups into which objects, individuals, or ideas are placed based on shared characteristics or attributes.