Consumer Expectations Can Directly Impact Satisfaction, but Only When the Consumer

question 28

True/False

Consumer expectations can directly impact satisfaction, but only when the consumer has very little involvement.

---

Definitions:

Managing Office Supplies

The process of ordering, stocking, and overseeing the distribution of products and equipment required for the operation of an office.

Least Effort

A principle suggesting that individuals or systems naturally prefer the solution that requires the minimal amount of work.

Expedience

The quality of being convenient and practical despite possibly being improper or immoral; often associated with taking shortcuts.

Expense

An outlay or expenditure of money, time, or other resources.