What Is Learning in CRM

question 38

Multiple Choice

What is learning in CRM?

• A)the informal process of collecting customer information
• B)the formal process of collecting customer information
• C)the feedback on the process
• D)the feedback on the service performance

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Definitions:

Constructive Trust

A legal concept created by a court to rectify a situation where someone has wrongfully gained property at another's expense.

Agency Relationship

An agency relationship occurs when one party, the agent, is authorized to act on behalf of another party, the principal, in dealings with third parties.

Breaches

Instances of violation or non-compliance with laws, regulations, contracts, or standards.

Agency Agreement

A contract between two parties where one (the agent) agrees to represent or act on behalf of the other (the principal) in business dealings.