Which of the Following Statements Is NOT a Guideline to Use

question 101

Multiple Choice

Which of the following statements is NOT a guideline to use when determining the facts about a customer complaint?

• A)It is easy to be influenced by a customer who is honestly and sincerely making a claim for an adjustment.
• B)An inexperienced salesperson might forget that many customers make their case for a claim as strong as possible.
• C)Whenever possible, the salesperson should examine, in the presence of the customer, the article or product claimed to be defective.
• D)Experienced salespeople soon learn products may appear defective when actually nothing is wrong with them.
• E)Starting an inquiry into the nature of a complaint is an effective way to postpone action until the client has gotten the complaint off his or her chest.

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Definitions:

Natural Monopoly

An industry in which economies of scale are so great that a single firm can produce the industry’s product at a lower average total cost than would be possible if more than one firm produced the product.

Horizontal Market

A market that appeals to a wide range of consumers across different industries or sectors.

Contestable Market

A market with no barriers to entry or exit, where a company's prices and output are constrained by the threat of new entrants or competition rather than by existing competitors alone.

Public Interest Theory

A theory suggesting that regulations are created in response to the public's demand for fair and efficient markets.