When One of the Buyers Suddenly Asked, "Don't You Feel

question 131

Multiple Choice

When one of the buyers suddenly asked, "Don't you feel guilty using so much migrant labor to pick the vegetables," the seller could respond, "We care about these workers. We provide them with medical care. We have also set up a daycare center for their children. Without our jobs some of these people would have to live in their cars." The seller is using _____ to respond.

• A)negotiation jujitsu
• B)highballing
• C)a flanking maneuver
• D)a trump card
• E)negotiation synergy

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Definitions:

Claim Message

A communication, often in written form, asserting a right or demand for resolution, typically in business or legal contexts.

Banquet

A large, formal meal for many people, often followed by speeches or entertainment.

Autocratic Tone

A communication style characterized by authoritative, dictatorial, and controlling language.

Instructions

Detailed information telling how something should be done, operated, or assembled.