As They Walked in from Looking at the New Ford

question 90

Multiple Choice

As they walked in from looking at the new Ford Rangers on the lot, Ed, the salesperson, asked Kristy, "Which color do you want, the red or the white?" "White," she relied. "Great, I'll write it up!" responded Ed. Ed is apparently using the _____ closing method.

• A)assumptive
• B)minor point
• C)probing
• D)indirect request
• E)standing-room-only

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Definitions:

Leadership Success

Refers to the effectiveness and positive outcomes attained by individuals in leadership positions within organizations.

Position Power

The authority and influence a person holds in an organization based on their job or position.

Reward And Punish

Techniques used in managing behavior by offering incentives for desired actions and penalties for undesirable ones.

Situational Control

Refers to the ability to influence the outcome of specific situations by effectively managing variables and adapting strategies.