The Most Important Step in Developing Customer Loyalty Is

question 48

Multiple Choice

The most important step in developing customer loyalty is

• A) listening to customers.
• B) classifying customers on a loyalty index.
• C) communicating customer classifications to employees.
• D) focusing on opportunities.
• E) taking action and sustaining improvement.

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Definitions:

Client Factors

Characteristics of a client that may influence the counseling process, including history, personality, and current circumstances.

Extratherapeutic Factors

These are elements outside of therapy itself that can influence a client's healing process, such as personal strengths, social support, and environmental factors.

Effectiveness of Therapy

Refers to how well a specific therapeutic intervention achieves its intended outcomes or benefits for patients.

Client Diversity

This term refers to the range of different characteristics, backgrounds, and experiences that clients bring to a therapeutic or professional setting.