What Is the Second Step in the Process for Setting

question 52

Essay

What is the second step in the process for setting customer-defined standards?

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Definitions:

Maslow's Hierarchy

A theory of human motivation that suggests people are motivated to fulfill basic needs before moving on to other, more advanced needs, culminating in self-actualization.

Affiliation Motive

The drive to build and maintain positive interpersonal relationships and to be part of a group.

McClelland's Model

A psychological theory of motivation that asserts people are motivated by three primary needs: achievement, affiliation, and power.

Personal Relationships

Interpersonal connections formed between individuals based on shared interests, emotions, and other social commitments.