Which of the Following Statements About Relationship Surveys Is True

question 2

Multiple Choice

Which of the following statements about relationship surveys is true?

• A) Relationship surveys are not statistically valid even though they are very useful to service providers
• B) Relationship surveys should be conducted weekly
• C) SERVQUAL is a type of relationship survey
• D) With relationship surveys,the same respondents should be used each time the survey is administered
• E) To be reliable and valid,the relationship survey should be administered to all of the service provider's customers

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Definitions:

Significance

The quality of being worthy of attention; importance.

Goal

A desired result or outcome that an individual or group aims to achieve through concerted effort.

Ambiguous

Characterized by having more than one possible interpretation, meaning, or outcome, often leading to vagueness or confusion.

Life as a Mission

The concept that one's life has a specific purpose or mission, guiding actions and decisions towards fulfilling that purpose.