When Responding to a Buyer's Objection,a Salesperson Should

question 13

Multiple Choice

When responding to a buyer's objection,a salesperson should:

• A) listen as though he or she has never heard that objection before.
• B) hand the buyer a testimonial or other visual aid refuting that point as soon as he or she recognizes the objection.
• C) interrupt the buyer's objection with an answer as soon as the objection is apparent.
• D) raise his or her hand and stop the buyer's objection as soon as it is recognized.
• E) do none of the above.

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Definitions:

Pruritus

A sensation that causes the desire or reflex to scratch due to irritation of the skin.

Digoxin

A medication used to treat various heart conditions, particularly heart failure and atrial fibrillation.

Therapeutic Range

The concentration range of a drug within the blood that is considered effective and safe.

Diphenhydramine

An antihistamine drug used to relieve allergic reactions, treat insomnia, and alleviate symptoms of the common cold.