Andrea Is a Technical Assistant for a Computer Company

question 83

Multiple Choice

Andrea is a technical assistant for a computer company.After listening to a customer,she asks,"What is it the software will not do?" Andrea is practicing the active listening skill of:

• A) summarizing to provide an overview of what has been said.
• B) listening to the customer's words from the customer's point of view.
• C) asking questions to gain a more complete understanding of what the customer is trying to communicate.
• D) tolerating silence to give the customer time to think.
• E) none of the above.

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Definitions:

Logrolling

In politics, a practice where two or more parties agree to vote for each other's proposed bills or initiatives, though it can also refer to the exchange of favors or quid pro quo among legislators.

Majority Rule Voting

Majority rule voting is a decision-making process where the option that receives more than half of the votes cast is chosen.

Majority-Rule Voting

A voting system where the option that receives more than half of the votes wins.

Logrolling

A practice in politics where two or more parties agree to vote for each other's proposed bills or policies to ensure mutual benefit.