Which of the Following Statements About Using the Telephone for Territory

question 91

Multiple Choice

Which of the following statements about using the telephone for territory coverage is most likely TRUE?

• A) The telephone is inappropriate for handling complaints.
• B) Prospecting over the telephone is ineffective and time consuming.
• C) Large accounts should primarily be handled and serviced by telephone.
• D) Phone calls can replace some personal visits to geographically distant accounts.
• E) Telephone sales have replaced personal selling efforts because of time and cost savings.

---

Definitions:

Self-monitoring

The process of observing and regulating one's own behavior in social situations, often to adjust or adapt to the social environment or norms.

Behavioral Measures

Personality assessments that involve observing an individual’s behavior in a controlled situation.

Personality

The combination of characteristics or qualities that form an individual's distinctive character.

Rorschach Ink Blot Test

A psychological test in which individuals' perceptions of inkblots are used to analyze their personality and emotional functioning.