A Salesperson Who Is a True Professional

question 54

Multiple Choice

A salesperson who is a true professional:

• A) keeps customers informed about competitors.
• B) leave beliefs and morals out of business dealings.
• C) speaks well of others, including the competition.
• D) knows when to use high pressure techniques on prospects.
• E) knows that finding new customers is more important than servicing current ones.

---

Definitions:

Anterograde Amnesia

The inability to form new memories following the onset of an amnesia-causing event, while long-term memories from before the event remain intact.

Misinformation Effect

A cognitive phenomenon where a person's recall of episodic memories becomes less accurate because of post-event information.

Automatic Processing

The unconscious encoding of incidental or well-learned information without conscious effort or attention.

Proactive Interference

The tendency of previously learned material to hinder subsequent learning.