According to Robert Stephens of the Geek Squad, the Biggest

question 68

Multiple Choice

According to Robert Stephens of the Geek Squad, the biggest complaint about technical support people is

• A)their inability to communicate in laymen's terms.
• B)that they are difficult to understand.
• C)that they take too long to answer the telephone.
• D)that they lack product knowledge.
• E)that they are rude and egotistical.

---

Definitions:

Culture

The shared beliefs, practices, norms, languages, and values of a group of people, influencing their behavior and perceptions.

Race

A social construct used to categorize humans based on physical characteristics, ancestry, historical affiliation, or shared culture.

Ethnicity

A category of people who identify with each other based on shared ancestral, social, cultural, or national experiences.

Ecological-Systems Approach

A theory that emphasizes the multiple environments, or systems, that influence human development.