List the Different Types of Difficult Customers That Are Discussed

question 95

Essay

List the different types of difficult customers that are discussed in the text and explain how each can be dealt with effectively.

---

Definitions:

Outsourcing

The practice of hiring external firms or individuals to perform tasks, handle operations or provide services that are either difficult to manage or are outside the company's core competencies.

Employee Morale Risks

Potential threats to the emotional well-being and satisfaction of employees, which can adversely affect productivity and organizational performance.

Service Risks

Refers to the potential for losses or negative outcomes that a business may experience when delivering services to customers.

HR Activities

Tasks and functions carried out by the Human Resources department, including recruiting, training, employee relations, and benefits management.