Customers' Perceptions of How Well a Service Meets or Exceeds

question 88

Multiple Choice

Customers' perceptions of how well a service meets or exceeds their expectations is referred to as:

• A)the service gap.
• B)the service recovery.
• C)the service quality.
• D)distributive fairness.
• E)procedural fairness.

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Definitions:

Parol Evidence Rule

A legal rule that prevents the introduction of evidence of prior or contemporaneous oral and written statements to alter the terms of a written contract.

Parol Evidence Rule

A legal principle that prevents parties in a written contract from presenting external evidence that contradicts or adds to the written terms of the contract.

Written Contract

An agreement between parties that is recorded in a tangible form on paper or digitally, detailing the terms and conditions bound by law.

Subsequent

Pertaining to events or actions that occur after a specified point in time.