Adolphson Corporation Has Provided the Following Summary of Its Quality

question 46

Multiple Choice

Adolphson Corporation has provided the following summary of its quality cost report for the last two years:
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On the basis of this report,which one of the following statements is most likely correct?

• A) An increase in prevention and appraisal costs resulted in fewer defects, and therefore, resulted in a decrease in internal and external failure costs.
• B) A decrease in internal and external failure costs resulted in less need for prevention and appraisal costs.
• C) Quality costs such as scrap and rework decreased by 48%.
• D) Quality costs such as returns and repairs under warranty decreased by 40%.

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Definitions:

Independent Groups Design

A research design in which different groups of participants are exposed to different conditions or levels of the independent variable.

Variable Manipulation

The process of intentionally changing variables to test their effects in an experiment.

Environmental Factors

Aspects of the environment that can affect processes, behaviors, and the performance of individuals or groups.

Alcohol Consumption

The act of drinking beverages containing ethanol, commonly measured in terms of frequency and quantity.