Examlex
Which of the following is a benefit of exceeding customer expectations?
Negative Message
Communication conveying unpleasant news, rejections, or criticisms in a way that aims to preserve goodwill.
Bad News
Unfavorable or distressing information that needs to be communicated.
Positive Phrasing
The practice of framing statements or responses in a positive, constructive way, often used to foster goodwill or mitigate potential conflict.
Receptive Mood
A state of readiness and willingness to consider or accept new ideas or suggestions.
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