_____ Is the Primary Means That Many Customer Service Professionals

question 26

Multiple Choice

_____ is the primary means that many customer service professionals use to determine the needs of their customers.

• A) Historical data
• B) Listening
• C) Survey
• D) Hearing

Recognize physical and psychological changes in middle adulthood.

Understand strategies for adapting to life changes and crises.

Understand the continuity and change in personality traits over the lifespan.

Grasp the central developmental tasks and challenges of middle adulthood according to Erikson's theory.

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Definitions:

Sexual Fantasies

Imagined or daydreamed sexual scenarios that an individual finds arousing or pleasurable.

Controversial

Pertaining to issues or subjects that provoke public disagreement or debate due to differing opinions and beliefs.

Psychic Energy

In psychoanalytic theory, a concept denoting the force or process underlying mental activity and productivity, originally described by Freud.

Aggressive Drive

An innate or developed compulsion that pushes individuals toward hostile or assertive actions to achieve their goals.