When Mandy Last Got Her Drive-Thru Order at the Fast-Food

question 212

Multiple Choice

When Mandy last got her drive-thru order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Mandy often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?

• A)inseparability
• B)intangibility
• C)impressionability
• D)incongruity
• E)inflexibility

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Definitions:

Prodromal Stage

The early stage in the development of a disease, before the full-blown symptoms or conditions are apparent, offering potential for early detection and intervention.

Schizophrenia

A complex mental disorder characterized by disturbances in thought, perception, and behavior, affecting an individual's ability to discern reality.

Disturbed Thought Processes

A disruption in the way thoughts are organized, leading to difficulties in reasoning, problem-solving, and understanding.

Social Isolation

A state in which an individual lacks a sense of social belonging, true engagement with others, and fulfilling relationships, which can affect mental and physical health.