At Panther Lighting Fixtures,employees Were Asked How the Quality of the Company's

question 21

Multiple Choice

At Panther Lighting Fixtures,employees were asked how the quality of the company's customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

• A)overemphasis on one instead of multiple approaches
• B)overemphasis on paperwork
• C)overemphasis on means instead of ends
• D)too little employee participation
• E)too much control

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Definitions:

Chocolate Factory

A production facility dedicated to the manufacturing of chocolate products from raw cocoa beans and other ingredients.

Flood

An overflow of water that submerges land that is usually dry, often caused by heavy rain, melting snow, or dam breach.

Insurance

A financial product that provides protection against potential future losses or damages in exchange for a premium.

Wealth

The abundance of valuable resources or material possessions, or the control of such assets that can be used to produce more income.