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White Sands Heavy Equipment Co

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White Sands Heavy Equipment Co. produces industrial equipment that it sells through its national sales force. Its sales reps often must negotiate with customers to match the low prices of foreign competitors. Apparently, the firm has


Definitions:

Variations

Refers to differences or deviations in characteristics, outcomes, or occurrences within a group or between groups.

TQM

Total Quality Management is a comprehensive approach to organizational management that seeks to improve quality and performance which will meet or exceed customer expectations.

Fishbone Diagram

A visual tool used to systematically identify potential factors causing or contributing to a particular problem, also known as Ishikawa or cause-and-effect diagram.

facets

Different aspects or sides of something.

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