Because the Use of New Information Technologies Can Change How

question 141

True/False

Because the use of new information technologies can change how well the sales job is done, their use should be left to individual sales reps.

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Definitions:

Customer Service

The support and assistance provided by a company to those who buy or use its products or services.

Logistics Management

The component of supply chain management that plans, implements, and controls the efficient, effective forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption.

Convenience

The quality of being easily accessible or providing time-saving benefits, often enhancing user experience or customer satisfaction.

Logistics Management

The coordination and optimization of processes for the effective and efficient transportation and storage of goods from origin to consumption.