The Dimension of Service Quality Called ________ Is Willingness to Help

question 214

Multiple Choice

The dimension of service quality called ________ is willingness to help customers and provide prompt service.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) sympathy

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Definitions:

Vickery Auctions

A type of sealed-bid auction where the highest bidder wins but pays the second-highest bid price, encouraging true valuation in bids.

Oral Auctions

Public sales where goods or services are sold to the highest bidder through verbal bids, often conducted in real-time with an auctioneer.

Sealed Bid Auctions

A type of auction where all bidders submit their bids without knowledge of the bids offered by other participants, often used in government contracts and private sales.

Bid-Rigging

Bid-rigging is an illegal agreement between parties to manipulate the outcome of a bidding process to their advantage, often at the expense of others.