One of the Potential Costs in Employee Empowerment Is

question 31

Multiple Choice

One of the potential costs in employee empowerment is:

• A) Higher labor costs
• B) Slower online responses to dissatisfied customers during service recovery
• C) Slower online responses to customers during service delivery
• D) Increased employee dissatisfaction
• E) Increased customer dissatisfaction

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Definitions:

Direct Costs

Costs that can be directly tied to the production of specific goods or services, such as raw materials and direct labor.

Accounting Period

A span of time during which financial events are recorded and compiled into financial statements.

Variable Costs

Expenditures that fluctuate with the quantity of production or the volume of sales.

Specific Decision

A choice made in a particular situation, often necessitating the consideration of relevant information and specific circumstances.