The Carpenter Came to Install the New Flooring in the Barry

question 63

Multiple Choice

The carpenter came to install the new flooring in the Barry kitchen two weeks ago. Once he had removed the old flooring, he announced he needed to go get a sander to smooth out the subflooring. He has not been back. A person who is a passive type when it comes to complaining would react to this by:

• A) Firing the original carpenter and hiring another one
• B) Taking no action whatsoever
• C) Complaining to the Better Business Bureau about the terrible service
• D) Threatening to sue the carpenter if he didn't return immediately
• E) Complaining daily to the carpenter's answering machine

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Definitions:

Narcissism

A personality trait characterized by an inflated sense of self-importance, a deep need for excessive attention and admiration, troubled relationships, and a lack of empathy for others.

Destructive Leadership

refers to leadership behavior that results in harm or negative outcomes for followers, the organization, or other stakeholders.

Public Image

The perception of an organization or individual by the general public, influenced by media, communication strategies, and actions.