The Knowledge Salespeople Gain from Interacting with Customers Needs to Be

question 64

Multiple Choice

The knowledge salespeople gain from interacting with customers needs to be shared with other departments in the company so that:

• A)the knowledge can be used to develop products,create marketing campaigns,and sell more products to more accounts
• B)salespeople can receive credit for performing customer service tasks
• C)the CRM system will be populated correctly
• D)management can integrate the different departmental computer systems
• E)customers can be treated equally well by any employees they come into contact with

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Definitions:

Communication Structure

The organized pattern or framework that dictates how information is exchanged and processed within a group or system.

Voting Rules

The set of regulations that govern the process of voting in elections or decision-making entities.

Obedience

Compliance with commands given by an authority figure.

Asch's Studies

A series of psychological experiments conducted by Solomon Asch, demonstrating the power of conformity in groups.