The Last Step in Building a Service Blueprint Is To

question 61

Multiple Choice

The last step in building a service blueprint is to:

• A) Draw the line of interaction and visibility
• B) Identify the physical evidence needed to support service quality
• C) Map the service process from the customer contact person's point of view
• D) Link customer and contact person activity to needed support function
• E) Add evidence of service at each customer step

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Definitions:

Needed Medication

Medications deemed necessary for the treatment or management of a specific medical condition.

Jewelry

Decorative items worn for personal adornment, such as rings, necklaces, earrings, and bracelets, often made of precious metals and stones.

Elder Maltreatment

The abuse or neglect of older individuals, ranging from physical and emotional harm to financial exploitation and neglect.

Caregivers

Individuals who provide care for someone with a chronic illness, disability, or other long-lasting health or care needs, often without pay.