The SERVQUAL Tool for Assessing Services Quality Was Developed by ________

question 70

Multiple Choice

The SERVQUAL tool for assessing services quality was developed by ________.

• A) Hammer and Champy
• B) Juran, Deming, and Shewhart
• C) Ishikawa and Taguchi
• D) Feigenbaum, Crosby, and Peters
• E) Parasuraman, Zeithamel, and Berry

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Definitions:

Majority

The greater part or number; the number greater than half the total population or group.

Loving Bond

A deep and affectionate connection between individuals, characterized by feelings of love, intimacy, and attachment.

Foster Parents

Individuals or couples who care for children whose biological parents are unable to look after them, providing temporary care while aiming to support family reunification or adoption.

Foster Children

Children who are placed under state care in a temporary living situation due to their inability to live with their biological families, often as a result of abuse, neglect, or abandonment.