The SERVQUAL Tool for Assessing Services Quality Was Developed by ________

question 70

Multiple Choice

The SERVQUAL tool for assessing services quality was developed by ________.

• A) Hammer and Champy
• B) Juran, Deming, and Shewhart
• C) Ishikawa and Taguchi
• D) Feigenbaum, Crosby, and Peters
• E) Parasuraman, Zeithamel, and Berry

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Definitions:

Leaf

In botany, this refers to the flat, thin plant organ specialized for photosynthesis; in data visualization, particularly in a "tree" structure, it represents an endpoint or a data point that does not branch out further.

Stem

In data visualization, the ‘stem’ refers to a part of a stem-and-leaf plot, which represents the leading digits of the data points, while the leaves represent the final digits.

Leaf

In the context of a stem-and-leaf plot, represents the last digit of a number and is used to visualize data distributions.

Stem

The main structural part of a plant that typically rises aboveground, but in general contexts, it can refer to the basic or essential part of something.