As She Listens to Her Customer, Tina Refrains from Evaluating

question 149

Multiple Choice

As she listens to her customer, Tina refrains from evaluating the message and considers the customer's point of view. Tina is engaged in ________ listening.

• A) dynamic
• B) participative
• C) non-routine
• D) active
• E) responsive

Understand the importance of cultural, psychological, and social factors in shaping organizational behavior and management practices.

Recognize the role of managerial activities as categorized by various theorists and their relevance to successful management.

Explain the significance of national and organizational culture as contingency variables in organizational behavior.

Analyze the role of managers according to Mintzberg’s managerial roles and the importance of these roles in effective management.

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Definitions:

Familism

A cultural value that emphasizes the importance of family relationships, loyalty, and solidarity among family members over individual needs.

Parent-child Conflict

Refers to disagreements or disputes between a parent and their child, which can range from minor arguments to serious discord affecting their relationship.

Sexual Activity

Behaviors related to seeking or experiencing sexual pleasure, which can involve various forms of physical contact or intimate relationships.

Religious Family

A family that adheres to specific religious beliefs, practices, and values, often transmitting these to the next generation.