Toyota Had Some Difficulty Recovering from a Recall Crisis Several

question 309

Multiple Choice

Toyota had some difficulty recovering from a recall crisis several years ago when it was forced to recall about 6 million vehicles due to a variety of problems, most notably one with the accelerator pedal. To "polish" its brand, it implemented stricter ________ goals to improve the safety and reliability of its vehicles.

• A) profit
• B) sales revenue
• C) customer satisfaction
• D) quality
• E) employee welfare

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Definitions:

Child Care Benefits

Employer-provided benefits or subsidies designed to help employees with the costs and logistics of child care.

Family and Medical Leave Act

A U.S. federal law that requires covered employers to provide employees with job-protected and unpaid leave for qualified medical and family reasons.

Liability Concerns

Refers to worries or issues related to the responsibilities and potential legal obligations of individuals or organizations.