Shawn Has the Responsibility of Checking with All Customers of the Hotel

question 85

Multiple Choice

Shawn has the responsibility of checking with all customers of the hotel who have booked rooms, whether they will be checking in on that particular date or cancelling their reservation so that the hotel does not lose business by holding the rooms for them until late in the day.The hotel has employed this measure to overcome the challenge posed by the of services.

• A)intangibility
• B)consistency
• C)perishability
• D)inseparability
• E)invariability