A Service Business Can Grow in More Than One Way

question 47

Multiple Choice

A service business can grow in more than one way.Which one of the following is NOT dependent on relationship management?

• A)Encouraging existing customers to purchase higher value services
• B)Terminating unprofitable customers
• C)Reducing the turnover of customers
• D)Attracting new customers
• E)Encouraging existing customers to purchase more units of service

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Definitions:

Credibility

The quality of being trusted and believed in, often achieved through consistency, accuracy, and reliability in one's actions or information.

Believability

The quality of being perceived as credible or trustworthy, often a crucial factor in effective communication and persuasion.

Establish Credibility

The process of building trust and authority, often through demonstrating knowledge, expertise, and honesty.

Personal Characteristics

Refers to the traits, attributes, or qualities that define an individual's personality and behavior.