It Is Often Said That "You Can Only Make One

question 53

Multiple Choice

It is often said that "you can only make one first impression." Which of the following guidelines have NOT been recommended in the textbook as best practices in helping a salesperson make a favourable first impression?

• A)refrain from smoking, eating, or drinking in the prospect's office
• B)learn how to pronounce the prospect's name
• C)keep an erect posture - if the prospect offers a chair, sit down
• D)avoid eye contact during the early part of the presentation to allow the prospect to examine your appearance
• E)do not apologize for taking the prospect's time

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Definitions:

Patient

A person receiving or registered to receive medical treatment.

Schizophrenia

A severe mental disorder characterized by disordered thoughts, behaviors, and a loss of connection with reality.

Urinary Tract Infection

An infection in any part of the urinary system, including kidneys, ureters, bladder, and urethra, often caused by bacteria.

Stigma

A mark of disgrace or infamy; a sign of severe social disapproval of personal characteristics or beliefs perceived to be against cultural norms.