Many Firms with Complex Products Have Missionary Salespeople Who Assist

question 134

Multiple Choice

Many firms with complex products have missionary salespeople who assist customers with problems and implementation programs. These salespeople rarely sell products but often become involved in and knowledgeable about specific customers' needs and wants. These salespeople focus on a(n) __________ orientation with their customers.

• A) transactional
• B) external
• C) relational
• D) internal
• E) divisional

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Definitions:

Blended Family

A family unit comprising parents and children from previous marriages, as well as any current relationship children, living together.

Different Culture

The diverse set of social norms, values, traditions, and practices that distinguish one group of people from another.

Conduct Assessment

The process of evaluating or analyzing certain characteristics, behaviors, or qualifications through systematic methods.

Abuse and Neglect

Harmful treatments and failure to meet a dependent's basic needs, respectively, both of which can result in significant physical or emotional harm.